Parents Guide

Since you’re here, most likely you, or someone you care about, have picked up one of our games in the name of fun. Thank you! We hope you enjoy them as much as we do making them.

So you probably have questions about keeping you, or your children safe while connected to our games through your mobile device. Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to make sure that you get the support you need.

To make sure you can enjoy Trackerteer games in a safe and controlled environment, we stick to a clear set of principles that’ve served our gamers and us well:

  1. We respect our gamers, and we put all our might into making the most fun games for them to enjoy. We’ll never sacrifice game quality for any other short-term considerations.
  2. We want you to be in total control of your experience with trackerteer games. That means that before you or your child download our games, you should be given upfront information about the game’s content. This means that it should be totally clear when you’re about to make any purchases within a game.
  3. If you or your child ever has any problems with our games, you should be able to quickly find out how to fix it. As well as providing guides like this, that means helping you to contact the right company for your issue, whether it’s to do with payments (which will usually be Google or Apple, who process purchases and refunds) or the game itself (which will usually be us).

Read on as we try to cover what might be your most likely questions. If we’ve missed anything, email us at trackerteer@parentsguides.com. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.

Fraud Issues

Since you’re here, you may have a question about a transaction, or are concerned about suspected fraudulent activity. We take these situations very seriously, so if that’s the case this guide is designed to make sure that you get the support you need.

Read on as we try to cover what might be your most likely questions related to transactions, or about reporting suspected fraud.

WHAT SHOULD I DO IF I HAVE A TRANSACTION INQUIRY, OR SUSPECT FRAUDULENT ACTIVITY?

Here at Trackerteer, we neither store, nor have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account.

WHAT CAN I DO TO PREVENT FRAUD?

As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. Supercell will never ask you for your game account password(s) or credit card information.

If you want to make an in-app purchase, the safest way is to do it through the game itself on your mobile device. To further protect yourself from fraud, make sure to avoid any third party sellers (like “free gem” websites, etc.) that may collect your personal information, money, or both in return for promised in-game products. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.