Since you’re here, most likely you, or someone you care about, have picked up one of our games in the name of fun. Thank you! We hope you enjoy them as much as we do making them.
So you probably have questions about keeping you, or your children safe while connected to our games through your mobile device. Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to make sure that you get the support you need.
To make sure you can enjoy Trackerteer games in a safe and controlled environment, we stick to a clear set of principles that’ve served our gamers and us well:
Read on as we try to cover what might be your most likely questions. If we’ve missed anything, email us at email@example.com. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.
Since you’re here, you may have a question about a transaction, or are concerned about suspected fraudulent activity. We take these situations very seriously, so if that’s the case this guide is designed to make sure that you get the support you need.
Read on as we try to cover what might be your most likely questions related to transactions, or about reporting suspected fraud.
WHAT SHOULD I DO IF I HAVE A TRANSACTION INQUIRY, OR SUSPECT FRAUDULENT ACTIVITY?
Here at Trackerteer, we neither store, nor have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account.
WHAT CAN I DO TO PREVENT FRAUD?
As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. Supercell will never ask you for your game account password(s) or credit card information.
If you want to make an in-app purchase, the safest way is to do it through the game itself on your mobile device. To further protect yourself from fraud, make sure to avoid any third party sellers (like “free gem” websites, etc.) that may collect your personal information, money, or both in return for promised in-game products. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.